Privacy Policy

Data controller

The data controller is Blackline Management. For privacy enquiries, contact us at concierge@blacklinemanagement.com.

Data we collect

We may process the following categories of data:

• Identity and contact details provided through the private access form (name, email, phone).
• Request details such as area of interest, preferred location and message content.
• Technical data including IP address, browser type and pages visited, where applicable.
• Administrative credentials and session data when authorised staff access the admin area.

How we use your data

We use personal data to:

• Respond to private access and service enquiries.
• Coordinate requested management services with discretion and operational diligence.
• Maintain website security, prevent abuse and manage admin access.
• Comply with legal obligations where applicable.

Legal basis (GDPR)

Where EU/UK GDPR applies, we rely on:

• Steps taken at your request prior to entering a contract (enquiry handling).
• Legitimate interests in operating a secure premium services website.
• Legal obligation where required by applicable law.
• Consent where explicitly requested (for example, optional marketing communications).

Retention

Enquiry records are retained only as long as necessary to handle your request, maintain client relationships or meet legal/accounting requirements. Admin logs and security records are retained for limited operational periods.

Sharing and international transfers

We do not sell personal data. We may share information with trusted service providers (hosting, email, storage) strictly for operational purposes under appropriate safeguards. Where data is transferred outside the EEA/UK, we apply suitable protection measures.

Your rights

Subject to applicable law, you may have the right to:

• Access, rectify or erase your personal data.
• Restrict or object to certain processing.
• Data portability where applicable.
• Withdraw consent at any time where processing is consent-based.
• Lodge a complaint with your local supervisory authority.

Security

We apply administrative and technical measures appropriate to the sensitivity of the information processed, including protected admin access and encrypted transport (HTTPS).

Changes

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect material changes.